By module
Service, helpdesk and warranty
Logs every customer complaint or service request as a ticket, sets response and resolution times, and keeps answers in a knowledge base.
Who uses it: Service teams of machine, pump and appliance makers, and anyone handling customer complaints.
What the company gains
- No complaint lost in a phone call.
- Response times measured.
- Common fixes written down once.
Numbers to watch
- Tickets resolved within the promised time
- Repeat complaints
- Open tickets by age
Government rules to follow
- Defective products
- Consumer Protection Act, 2019: the maker answers for harm from a defective product.
- Online sales
- From 1 January 2027, the amended E-Commerce Rules require warranty and return terms to be shown before sale.
In ARUKZ ERP today
Try it free- Helpdesk tickets
- SLA policies
- Knowledge base articles
- Maintenance requests
Rules checked on 7 November 2026. Laws and limits change; confirm with your CA before you act on them.